Policy Page

REFUND POLICY

This page explains cancellation, eligibility, and processing timelines for refunds. It is written in neutral terms and does not depend on any specific payment gateway.

Last updated: 23 April 2026

1. Overview

Purpose

This Refund Policy defines how cancellations, partial refunds, and full refunds are handled for our services.

Applicability

This policy applies to all project and service engagements unless a separate signed agreement states different refund terms.

2. Refund Eligibility

Work completed

Fees for work already completed, approved milestones, and delivered assets are generally non-refundable.

Prepaid amounts

Unused prepaid amounts may be eligible for refund after adjustment of completed work, committed costs, and applicable taxes.

Custom commitments

Any third-party, licensing, infrastructure, or procurement costs incurred specifically for your project are non-refundable.

3. Cancellation Terms

Client cancellation

If you cancel a project after confirmation, we will calculate charges for completed scope and committed resources up to the cancellation date.

Service suspension

Where work is paused due to delayed approvals, access issues, or overdue payments, refund claims may be limited based on actual effort spent.

Provider cancellation

If we cannot continue service for reasons within our control, we will determine a fair refund for any undelivered scope.

4. Refund Request Process

How to request

Submit refund requests by email from your registered contact address with project name, invoice reference, and reason for request.

Review timeline

Refund requests are reviewed within 7 to 10 business days. We may ask for supporting details before final decision.

Decision communication

Approved or rejected status, along with any adjusted amount details, will be shared in writing.

5. Refund Processing Timeline

Processing time

After approval, refunds are initiated within 7 business days. Final credit timing depends on banking and settlement timelines.

Mode of refund

Refunds are made to the original payer account or another legally verifiable account held by the same customer.

6. Non-Refundable Items

Examples

Strategy sessions completed, consultation hours consumed, setup costs, urgent work premiums, and completed milestone deliverables are non-refundable unless explicitly stated otherwise.

7. Policy Updates

Changes

We may revise this Refund Policy from time to time. Revised versions are effective when posted on this page.

8. Contact

Refund support

For refund queries, contact hello@devsomeware.com with subject line: Refund Request.